Last Updated: July 3, 2025
These Terms & Conditions (“Agreement”) apply to all services provided by Mavis Visuals (“we”, “us”, “our”) to clients (“you”, “your”). By booking our services or using mavisvisuals.co.uk, you agree to the terms outlined below.
Mavis Visuals offers:
Wedding photography and videography
Drone videography (subject to weather and venue permissions)
Photo editing and video post-production
Online galleries, digital delivery, and optional USB delivery
Physical albums (if agreed in package)
Service specifics will be detailed in your written agreement or quote.
A booking is only confirmed once:
We receive a completed booking form or written confirmation
A non-refundable deposit (typically 30%) is paid
You receive written confirmation from us
Until then, dates remain available to other clients.
30% deposit due at booking (non-refundable)
Remaining balance due 14 days before the event
Accepted payments: Bank transfer or any other method stated in our invoice
Late payment may result in cancellation or withholding of deliverables.
More than 60 days before the event: Full refund of any balance paid (deposit non-refundable)
Less than 60 days: 50% refund of any balance paid
Less than 14 days: No refund
Cancellations must be submitted in writing
In the unlikely event we must cancel, we will:
Notify you as soon as possible
Offer a full refund (including deposit)
Assist in finding a suitable replacement if possible
You agree to:
Provide accurate information when booking
Share key details in advance (locations, timelines, contacts)
Secure necessary permissions for photography/videography
Inform guests that photo/video will be captured
Ensure safe, respectful access for our team
Allow reasonable time and cooperation for posed or group shots
We are not responsible for delays or limited coverage due to lack of cooperation, unplanned changes, or venue restrictions.
Mavis Visuals will:
Arrive on time and provide professional service
Use professional-grade cameras and equipment
Provide agreed deliverables within the specified timeframe
Maintain backups of files during editing
Respect your event and guests
In case of illness, emergency, or unforeseen events, we will try to provide a qualified replacement or issue a full refund.
Edited photos delivered within 6–8 weeks via online gallery (unless stated otherwise)
Option to receive USB or prints (if agreed)
Edited video (highlight film + optional full ceremony/speeches) delivered within 8–12 weeks
Timeframes may vary depending on season and complexity, but we will keep you updated throughout.
We retain copyright of all images and videos
You receive a non-exclusive, non-commercial license to print and share media for personal use
You may not edit, sell, or use for commercial purposes without written consent
We may share select photos/videos on our website, social media, or marketing materials. We will always seek your written consent first, especially for private or sensitive content.
We are not liable for:
Circumstances beyond our control (e.g. weather, guest interference, venue rules)
Missed shots due to guest movement, obstruction, or time constraints
Damage or loss of images due to technical failure (beyond our backup safeguards)
Our total liability is limited to the amount paid for the services.
Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to: acts of God, illness, accidents, government restrictions, natural disasters, or pandemics.
In such cases, we will work with you to reschedule or refund based on what has been delivered.
These terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
For any questions, changes, or legal inquiries, please contact:
Email: hello@mavisvisuals.co.uk
Website: www.mavisvisuals.co.uk
Phone: [Optional]
Business Address: [Available upon request]
By booking with Mavis Visuals, you confirm that you have read, understood, and agree to these Terms & Conditions.
